Terms and Conditions

TERMS & CONDITIONS

Upon booking with SASCO Apartments you are deemed to have read and accepted the following T&Cs.

Confirmation: Your booking is only confirmed on receipt of your full balance paid and damage deposit.

Payment: The balance, without further notice, is to be paid a clear 30 days prior to arrival. If your booking is made 30 days or less before your arrival date it must be accompanied with full payment. If the final payment is not received by a clear 30 days prior to arrival then the owner will consider the hirer in breach of contract thereby cancelling the booking. We do not charge any extra fees for last minute bookings. Payments must be paid via card payment and made in Pound Sterling. We do not accept any cash payments for a deposit. You must be 18+ to make a booking with SASCO Apartments and all bookings must be made by or with consent of the cardholder.

What is included: the property short term holiday rental includes: the cost of water, gas/electricity and wifi access. Clean linen and towels on arrival. Please note: no items must be removed from the property during your stay. Anything found to be missing on departure will be replaced, the cost deducted from your deposit.

Check in & Check out Times: All apartments here at Sasco UK have a check in time of 16:00PM and a check out time of 10:00AM.

Either early check in or late check out can be arranged for your booking prior to your stay by contacting the office. These are charged at £24 per early check in and £24 per late check out.

If there is a delay in checking out at the departure time allocated, there is a charge of £20 + VAT per hour, per cleaner that is delayed on entry. If the apartment is not vacated by 1PM, Sasco UK have the right to charge an additional night stay price from the damage deposit paid by the guest.

In the event that the apartment is not vacated or refusal to vacate, Sasco have the right to remove all persons and belongings from the property. Any items left in the apartment after the agreed departure time are left at the owners risk. Lost property is held in storage for up to 7 days. If they are not collected by the end of the 7th day, Sasco UK have the right to dispose or donate the goods. Sasco UK will not accept any liability for any items that go missing.

All guests are given one set of keys (for applicable properties), for continuing security for our guests and our properties. In the event that the keys are not returned, Sasco UK have the right to charge the guest £120 for lock and key replacement.

Cleaning Charge: If the apartment is not left in a respectable state at check out resulting in excess cleaning, this extra cost will be taken from your deposit. Please leave the property in a state you would expect to find it. Please remove all your rubbish from the property on departure including fridge contents. If for any reason the cleaners have been delayed entering the property from 10am such as no keys left, you haven’t vacated yet, this will result in an hourly rate of £20 + VAT per hour / per cleaner taken from the deposit as this is what we pay the cleaners for their time.

Emergency Out of Hours Contact Line: Here at Sasco UK, we operate an emergency line outside the office hours from 17:00PM - 09:00AM, which can be reached on the number provided within the check in details. This number is for emergencies only. If the call is not an emergency or a member of the team have to visit the property for a non-emergency reason, we have the right to charge an admin fee varying from £30-£60 + VAT (depending on the time of the call or visit) from the damage deposit paid by the guest.

Cancellation: If you cancel your booking outside of 30 days prior to arrival refund is granted. No refunds will be given to booking payments made within the 30 days prior to arrival. No refunds will be given to non-arrivals.

Damage to property: Except in the case of normal wear & tear the hirer will be responsible for making good any damage to the property or its contents which has occurred on the part of those occupying the property or their guests. Such damage must be reported without delay to the owner. The cost of the repair or replacement must be paid for, to Sasco Apartments. Your damage deposit is held against damages, i.e. non-removal of waste, toilet blockages (caused by the flushing of wet wipes/sanitary ware/other foreign objects) or very excessive cleaning requirements including, not tidied the apartment in a suitable state, dirty ovens, microwaves, dishwashers and of course any damages to furnishings/linen/fittings. Photographs and receipts will be supplied to evidence findings.

Termination by Sasco UK: Sasco UK has the right to terminate a booking at any give time on the grounds of unacceptable and abusive behaviour towards members of staff, mistreatment or criminal damage to the property, signs of smoking, disobeying the house rules, exceeding maximum capacity of guests allowed within the apartment or receiving numerous noise complaint warnings. If Sasco UK do have to terminate your booking for any of the above reasons, no refund will be provided to the guest.

Noise Complaints: In the circumstances that we receive a noise complaint from your apartment, we will first call you to inform you that we have received a noise complaint and to keep the noise down to a respectable volume. We have quiet times of 11PM - 7AM. If we receive a further noise complaint after making you aware of the first one, we will contact you further to inform you of a second noise complaint. If there is a third noise complaint, and the instruction of keeping the noise down is not being followed, we will be sending out a security firm to vacate all guests from the property which the fee will be charged out of your damage deposit.

Maximum number of persons: Under no circumstances may more than the maximum numbers of persons specified in the property description occupy the property without the written consent of the owner. The owner reserves the right to refuse admittance to the property to the hirer and their party if they are in breach of this clause.

Occupancy: The property will be available for occupation from 1600 hrs on the day of arrival and must be vacated by 1000hrs on the day of departure. If you arrive earlier or check out later than expected this will result in a fee of £20+Vat each for an early check in/ late checkout.

Keys: Detailed instructions for keys, access and directions to the property will be sent after receipt of final payment.

WiFi: All of our apartments here at Sasco have WiFi available throughout and is provided free of charge to all guests. We cannot guarantee connectivity at any given time, or compatibility with your device(s). If an error with the WiFI occurs that is due to the supplier or the hardware itself, Sasco will contact the supplier at the earliest convenience to get this rectified for the guests. If the fault / error is deemed to be with the guests’ device(s), support will not be available.

Car Parking: With majority of our apartments here at Sasco UK being in the centre of Blackpool, there is a lot of restricted parking at the apartments. Within the advert of the apartment, as well as the check in details provided, Sasco UK will inform the guests of the parking facilities at the chosen apartment, such as on-site / on-street parking, parking permits or nearby car parks.

No parking spaces can be reserved by Sasco UK for the guests, as these are all first come first serve parking spaces, with the exception of the properties with a parking permit.

In the event that a parking permit is lost, or taken home by the guest, there will be a charge of £60 for a replacement permit. Alternatively, the guests can return this within 3 working days, however, if any future guests are required to pay for parking in result of the missing permit, this charge will be deducted from the guests damage deposit to cover the costs. Receipts for parking will be provided to show a breakdown of the charges.

Complaints: Any complaints about the property or its contents must be made immediately to the owner who will take all reasonable steps to remedy the problem. The owner shall have no liability for any complaint submitted after the completion of the hire period. The owner is not liable for any delays due to the requirement of Technical Service Engineers. Complaints must be put in writing on email to Sasco Apartments at admin@sascouk.com. If anything is found to be damaged, not working, broken or missing following your stay, the costs incurred for rectifying this will be taken from your deposit. The cleaner does a full check of the property when guests leave to ensure that all items in the property prior to your arrival are working and in good repair. This includes TV, oven, microwave, furniture, lamps, linen etc. Should you have any issues at all please contact us immediately. When checking out if the cleaner then points out anything has been missing, we will have to charge if we have not heard anything from you before or during your stay.

Safety Deposit: A damage deposit is taken before your arrival, failure to provide us payment from a valid card and a picture of your ID to match this will result in entry to the property denied. Damage deposits are taken Monday - Friday, this excludes last minute bookings that are made outside of these days, in which we will take payment for. The damage deposit will be refunded after check out on the next working day after your departure, once the apartment has been cleaned and checked for damage.

As the booker you take full responsibility for any loss/damaged or stolen items at the property. This will be taken from the deposit, the deposit is your full liability for any damage/loss or stolen items. If any of these items exceed the deposit amount, you are then liable for these extra costs.

Any extra monies that are owed on top of the deposit will be taken from the card details provided to pay the deposit. The card details we have on file is the card responsible for paying any extra monies owed on top of the deposit taken, even if the card provided does not match the name on the booking.

If there is any smoking in the property this will result in the full loss of the deposit paid for the property as all of our apartments/houses are non-smoking. Please observe our house rules in the apartments, failure to abide by the rules can result in the loss of your deposit also.

Be respectful of noise when staying in our property as we have neighbours, any complaints will also result in a loss of your safety deposit. Please note if there is anything we as a management company need to take action on such as damages, stolen items, noise complaints, this will also result in an additional admin fee dealing with this at an hourly rate of £20. Please note this gets refunded the next working day after your departure and can take up to 5 working days to go back into your bank depending on who you are with. If we have charged your deposit and is shown as pending on your account, once cancelled this will no longer show on your account. If you pay your deposit via our payment portal we will refund the money and this will be shown as returned. If you do not hear from us that means everything was ok!

FY PostCode Bookings: For any FY PostCode bookings, all damage deposits will be set at £500 no matter the property, Proof of Photo ID is required for all bookings and guests from Blackpool or with an FY PostCode are required to pay a £500 damage deposit.

Extra charges: Are displayed on the booking form.

Hirers Responsibilities: As the booker you take full responsibility for any loss/damaged or stolen items at the property. This will be taken from the deposit, the deposit is your full liability for any damage/loss or stolen items. If any of these items exceed the deposit amount, you are then liable for these extra costs. Once receiving the codes, these codes are solely in your possession as the main guest on the booking. It is your responsibility to keep this code safe and private to yourself and your party. Do not at any circumstances give the codes/keys to anyone else during your stay.

Be respectful of noise when staying in our property as we have neighbours, any complaints will also result in a loss on your damage deposit. The hirer is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils and furniture etc, must be left clean and tidy at the end of the hire period. The hirer shall ensure that all rubbish is placed in the bins.

Rights of access: The owner has the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of inspection and maintenance.

Injury and Damage: The owner cannot take any responsibility for personal injury loss or damage to personal effects whatsoever arising during the booking period.